Items not covered by warranty - O-rings except for new product failure. Water and chemical loss reimbursement. Any problems arising from dirty or clogged filters. Chemical imbalance, abuse, misuse, neglect or incorrect servicing. Failure due to Acts of God including, but not limited to, lightning or water damage. Light bulb failure. Labour for spa cover replacement. Blown fuses. Elements (Unless processed with the complete heat tube assembly.). Any damage resulting from power failure or incorrect power supply. Spa pillows. Original warranty does not cover a spa which has been frozen. Labour for draining spa. Excess labour due to lack of access. Labour for jet barrel or filter basket replacement. Mechanical Pump Shaft Seals. Jets not spinning due to dirty or scaled parts

Year 1 - Full parts and labour no call out charge*

Year 2 - Full parts and labour call out charge rate A

Year 3 + 4 + 5 - Full parts and labour call out charge rate B

Current rates for call outs
A = £30 B = £40

*For all non warranty items call out charge rate C. Call out charge for Northamptonshire and Bedfordshire area otherwise 50p per mile.
Hourly Labour charge for non warranty items in First year £25. Hourly Labour charge for non warranty items £40