Contact the store
Phone the store on 01933 272699
Frequently Asked Questions
Bestbuys has sold pool and spa chemicals for over 20 years and more recently we have installed 100’s of Hot Tubs. We have built up a considerable knowledge over the years and have listed just a few of the most common questions asked by our prospective spa customers. If you can not find the answer to your question or you have a specific technical question then contact us by email or call one our Spa technicians. Contact us
What makes Bestbuys Spas different to other Spa and Hot Tubs companies?

No high pressure sales people just honest advice and dedication to customer service.
How much do they cost to run?

Once up to temperature, an average spa will cost less than the price of a daily newspaper to run.
Do I require plumbing?

No, just a water supply nearby to allow the tub to be filled by a hosepipe.
Do I have to put the spa in a building?

Just a matter of choice, it is not necessary, in fact there is nothing better than laying in your hot tub with a full view of the night sky.
Can I use it all year round?

Yes summer or winter in fact hot tubs were first made popular in ski resorts. It is easy to adjust the temperature according to your preference and once selected the temperature will stay constant until you choose to change it...... It is a wonderful experience to lay in hot comforting water with frost or snow on the ground.
How often do I change the water?

We recommend you change the water in your spa every ten to twelve weeks.
What about spa maintenance?

Maintaining your spa is really straight forward, our spas are fitted with on-board management systems which maintain the water temperature and filter cycles. You will need to check the spa on a regular basis, adjusting the level of sanitizer and PH when necessary.
Do I have to use chemicals?

All of our spas are fitted with “Ozonators” these produce “Ozone “ which is one of natures most powerful oxidising agent and is 50 times more powerful at killing bacteria and viruses than traditional pool chemicals. However because many of these systems work only when the pump is operating it is necessary to add a small amount of additional chemicals such as chlorine tablets when the spa is in use. One tablet every 2-3 days should be sufficient for most average spa usages these cost as little as £15 per 100.
There are different types of Ozenators and this is covered in more detail on our separate info sheet “Question and answers on Arctic Spas”
Can we try a spa before we buy?

Yes we will be happy to arrange a time convenient to you, usually after the store closes, this allows you to try the spas without interruption. Changing facilities are available but please bring your own robe and towel.
How long will I have to wait for my spa?

We try and keep a stock of spas available for almost immediate delivery. In most cases, the time is dictated by the customer getting the site ready. One of our trained technicians will be happy to make a site visit and advise.
How much does it cost to deliver our spa?

Depending on access delivery and installation are included with the price. We have a purpose built spa trailer that is designed to allow us access to most sites. If a crane or Hi-Ab are required these are charged at cost which ranges from £100 to £500, view more at our Bestbuys Delivery section.

What power supply do I need?

We recommend a 32amp supply fitted with a RCD and a external isolator.(all electrical work should be carried out by a qualified electrician). The majority of spas are fitted with 1 or 2 pumps, a blower, lights and of course a heater.

We also request 4m of cable from spa, to allow the technicians to wire in from anyside. The way the spa can face anyway you would like.

Combined these cannot obtain sufficient power from a 13amp supply, a 32amp supply will allow you to enjoy all thesefeatures at the same time.
What do I do next?

We will be happy to arrange a “wet test” at our premises to try one or more hot tubs. If you have already made up your mind, we will send one of our spa technicians to do a site survey which is complementary and with no obligation.
Call us on 01933 272699